[ti:]
[ar:]
[al:]
[00:00.00]What would you say is the company's strength?
[00:04.10]It certainly helps that we supply those large retailers I mentioned,
[00:08.27]and in fact some of them have been customers for years.
[00:11.05]I suppose, though, that we wouldn't have survived this long if it wasn't for the fact that we won't send anything out unless it meets very exacting standards.
[00:19.83]Our customers appreciate that,
[00:22.24]plus the fact that we aim to keep the time from order to delivery very short,
[00:27.70]and they're prepared to pay a premium for it.
[00:30.68]What about weaknesses?
[00:33.00]Well, we've got a poor record in providing training on the machines we're currently using.
[00:38.18]And I have to say that Stephen used to run the company in a very old-fashioned, autocratic way,
[00:45.55]which alienated a lot of the workers.
[00:47.93]Despite Catherine's more enlightened approach,
[00:52.37]it's an uphill struggle to try to change attitudes and improve co-operation.
[00:57.37]Never an easy task.
[00:58.43]No.
[00:59.34]You mentioned on the phone that there's a problem with a particular group of workers.
[01:03.45]Yes, there's a very high turnover among the machinists,
[01:07.62]that's the people who actually make the clothes.