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Yes, it's a genuine application. He's a serious contender. I was struck recently ... I think it was last month ... by his problem-solving abilities. He was passed a complaint, it wasn't really his problem at all, but he took it up anyway, about some faulty goods we'd supplied, apparently. I think he saw it as an efficiency issue, and so relevant to any responsible person here. And he reacted really well, so that the customer went away happy after all. Right, and that suggests the qualities that are most germane to the job. Ultimately, I suppose, we're looking for a level of adaptability that it's fair to say someone in his position may not have had the chance to really demonstrate yet, but his familiarity with the goods we produce is second-to-none, so I think the signs are there that he may become an astute analyst and problem-solver. That's certainly encouraging. |
