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Some people tell you that what a dissatisfied customer really wants is to have the opportunity to spend his money again. You may have to resort to this, a refund or perhaps some form of credit. However, this may lose a customer and will certainly lose that particular deal. Try a bit of persuasion, remind your customer why he chose your product in the first place, give him a new one and save him the trouble of making further decisions. It' s often the case that a complaint about faulty equipment really means the customer is doing something wrong. Of course, considerable tact is called for when this happens, don' t make them feel foolish. What they need is some guidance, and they should be provided without further cost. Make sure any damage done has been put right, and then set up the familiarization session. Problem solved. Customer happy, equipment saved from any more misuse. |
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yǒu xiē rén gào sù nǐ duì nǐ fú wù huò zhě chǎn pǐn bù mǎn yì de kè hù, jiù shì xiǎng bǎ tā men de qián zài huā yī cì. nǐ xū yāo qiú zhù yú tuì kuǎn huò zhě yī xiē xíng shì de xìn dài. rán ér, zhè kě néng huì sǔn shī yí gè kè hù ér qiě jiāng huì sǔn shī zhè bǐ shēng yì. nǐ kě yǐ cháng shì qù shuō fú kè hù, tí xǐng nǐ de kè hù wèi shí me yī kāi shǐ huì xuǎn zé nǐ de chǎn pǐn, gěi tā huàn yí gè xīn de chǎn pǐn bìng shǐ tā yǐ hòu bù yòng wèi liǎo jiě jué zhè gè wèn tí ér fán nǎo. jīng cháng huì yǒu guān yú yí qì sǔn huài de tóu sù, shí jì shang shì gù kè cāo zuò yǒu wù. dāng rán, dāng zhè zhǒng shì qíng fā shēng shí, xū yào jī zhì de yìng duì, bú yào ràng gù kè jué de zì jǐ hěn yú chǔn. tā men xū yào de shì yī xiē zhǐ yǐn, ér qiě zhè bù xū yào shōu qǔ é wài de fèi yòng. què bǎo yí qì néng zhèng cháng shǐ yòng, rán hòu ràng kè hù shú xī chéng xù. wèn tí jiě jué le, kè hù gāo xìng le, bì miǎn le yí qì jìn yī bù cuò wù shǐ yòng. |