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Well, we've got a range of options, haven't we? I think we've got a good communication system in place now - most of the managers feel that's working fairly well. But we need to make sure we're all working towards the same recognizable end. We need a system in place so everyone knows what they're doing and why. Other alternatives, like offering rewards for achieving performance targets, don't really address the underlying problem. I know that our closest competitor, Harston's, had a similar problem a few years ago, and they seem to have addressed it successfully by deciding to get all the staff together every year, somewhere different like a hotel, and getting them to talk about what's bothering them. But I think you get the same result by using an appraisal system. I think Harston's also tried to prevent problems arising in the first place by setting up a system where all new staff were assigned a mentor, but, I'm not sure how effective it's been. |
