Let me think. What I could suggest is that we try and feed you more discounted stock when we are coming to the end of a particular product line. I can speak to the boss about that. Well, could you also mention to him the principle of seasonal discounts, because I think it would generate even more interest in the products. All right, I will. But I'm not too optimistic. Are there any other points? Yes, there is one other problem, which is that when we place an order, it's quite often the case that you don't have exactly what we want in stock and you offer us a substitute instead. Let me give you an example. We want engineered wood flooring in a natural oak and you only have it in a stained oak. On the whole we try to be flexible, but it's something which seems to be happening more and more, and what worries me. I do understand, Paul, and I apologise. It's something which we are trying to solve. |