问题处理(1/2)

歌曲 问题处理(1/2)
歌手 英语听力
专辑 BEC高级

歌词

Hello, Penco Telecommunications. At last, I was just about to hang up. I've been on the phone for ten minutes going through various options, none of which I wanted. I do apologise for the wait, sir. How can I help you ? I've been waiting in all day for an engineer to come and repair my line. He was due to come at ten o'clock this morning. It's now three in the afternoon. I telephoned at 12 o'clock and one of your operators promised to call me back, but she hasn't. I've wasted my day waiting around and worse than that I still can't receive any calls. I'm very sorry. Can I have your number and I'll look into it straight away ? Yes, it's 01889 245624. OK. One moment, I'm going to see who the engineer is that has been assigned to the job. OK, I have his number. I'm going to put you on hold and try to find out what's happened. Please don't disappear. As I said, it took me ten minutes to get through in the first place. Don't worry. I'll come straight back to you. One moment.
你好，Penco电信。 我差点就挂电话了。我已经打通电话有十分钟了，也有很多的选择，但没有一个是我所期待的。 非常抱歉让你等了，先生，有什么我能帮你的吗？ 我在这里等一整天了，希望有个经历来维修我的电话线。他本来说今早十点过来的，现在已经是下午3点钟了。我十二点的时候打过电话，你们的一个接线员承诺说会回我电话，可是她没有。我把时间浪费在等电话，而且最糟糕的是我没有收到任何的来电。 我非常地抱歉。你能给我你的电话吗，我马上查一下。 好的，01889245624 好的，请稍后，我看看是那个经理选派了这个工作。好的，我有他的号码了。我稍后再接听你的电话，我去了解一下究竟发生了什么事。 请不要消失。就像我之前说的，最初的时候花了我十分钟等电话。 请不要担心，我马上就回来，请稍后。

拼音

Hello, Penco Telecommunications. At last, I was just about to hang up. I' ve been on the phone for ten minutes going through various options, none of which I wanted. I do apologise for the wait, sir. How can I help you ? I' ve been waiting in all day for an engineer to come and repair my line. He was due to come at ten o' clock this morning. It' s now three in the afternoon. I telephoned at 12 o' clock and one of your operators promised to call me back, but she hasn' t. I' ve wasted my day waiting around and worse than that I still can' t receive any calls. I' m very sorry. Can I have your number and I' ll look into it straight away ? Yes, it' s 01889 245624. OK. One moment, I' m going to see who the engineer is that has been assigned to the job. OK, I have his number. I' m going to put you on hold and try to find out what' s happened. Please don' t disappear. As I said, it took me ten minutes to get through in the first place. Don' t worry. I' ll come straight back to you. One moment.
nǐ hǎo, Penco diàn xìn. wǒ chà diǎn jiù guà diàn huà le. wǒ yǐ jīng dǎ tōng diàn huà yǒu shí fēn zhōng le, yě yǒu hěn duō de xuǎn zé, dàn méi yǒu yí gè shì wǒ suǒ qī dài de. fēi cháng bào qiàn ràng nǐ děng le, xiān shēng, yǒu shén me wǒ néng bāng nǐ de ma? wǒ zài zhè lǐ děng yī zhěng tiān le, xī wàng yǒu gè jīng lì lái wéi xiū wǒ de diàn huà xiàn. tā běn lái shuō jīn zǎo shí diǎn guò lái de, xiàn zài yǐ jīng shì xià wǔ 3 diǎn zhōng le. wǒ shí èr diǎn de shí hòu dǎ guò diàn huà, nǐ men de yí gè jiē xiàn yuán chéng nuò shuō huì huí wǒ diàn huà, kě shì tā méi yǒu. wǒ bǎ shí jiān làng fèi zài děng diàn huà, ér qiě zuì zāo gāo de shì wǒ méi yǒu shōu dào rèn hé de lái diàn. wǒ fēi cháng dì bào qiàn. nǐ néng gěi wǒ nǐ de diàn huà ma, wǒ mǎ shàng chá yī xià. hǎo de, 01889245624 hǎo de, qǐng shāo hòu, wǒ kàn kàn shì nà gè jīng lǐ xuǎn pài le zhè gè gōng zuò. hǎo de, wǒ yǒu tā de hào mǎ le. wǒ shāo hòu zài jiē tīng nǐ de diàn huà, wǒ qù liǎo jiě yī xià jiū jìng fā shēng le shén me shì. qǐng bú yào xiāo shī. jiù xiàng wǒ zhī qián shuō de, zuì chū de shí hòu huā le wǒ shí fēn zhōng děng diàn huà. qǐng bú yào dān xīn, wǒ mǎ shàng jiù huí lái, qǐng shāo hòu.