| Some people tell you that what a dissatisfied customer really wants is to have the opportunity to spend his money again. You may have to resort to this, a refund or perhaps some form of credit. However, this may lose a customer and will certainly lose that particular deal. Try a bit of persuasion, remind your customer why he chose your product in the first place, give him a new one and save him the trouble of making further decisions. It's often the case that a complaint about faulty equipment really means the customer is doing something wrong. Of course, considerable tact is called for when this happens, don't make them feel foolish. What they need is some guidance, and they should be provided without further cost. Make sure any damage done has been put right, and then set up the familiarization session. Problem solved. Customer happy, equipment saved from any more misuse. | |
| 有些人告诉你对你服务或者产品不满意的客户，就是想把他们的钱再花一次。你需要求助于退款或者一些形式的信贷。然而，这可能会损失一个客户而且将会损失这笔生意。你可以尝试去说服客户，提醒你的客户为什么一开始会选择你的产品，给他换一个新的产品并使他以后不用为了解决这个问题而烦恼。 经常会有关于仪器损坏的投诉，实际上是顾客操作有误。当然，当这种事情发生时，需要机智的应对，不要让顾客觉得自己很愚蠢。他们需要的是一些指引，而且这不需要收取额外的费用。确保仪器能正常使用，然后让客户熟悉程序。问题解决了，客户高兴了，避免了仪器进一步错误使用。 |
| Some people tell you that what a dissatisfied customer really wants is to have the opportunity to spend his money again. You may have to resort to this, a refund or perhaps some form of credit. However, this may lose a customer and will certainly lose that particular deal. Try a bit of persuasion, remind your customer why he chose your product in the first place, give him a new one and save him the trouble of making further decisions. It' s often the case that a complaint about faulty equipment really means the customer is doing something wrong. Of course, considerable tact is called for when this happens, don' t make them feel foolish. What they need is some guidance, and they should be provided without further cost. Make sure any damage done has been put right, and then set up the familiarization session. Problem solved. Customer happy, equipment saved from any more misuse. | |
| you xie ren gao su ni dui ni fu wu huo zhe chan pin bu man yi de ke hu, jiu shi xiang ba ta men de qian zai hua yi ci. ni xu yao qiu zhu yu tui kuan huo zhe yi xie xing shi de xin dai. ran er, zhe ke neng hui sun shi yi ge ke hu er qie jiang hui sun shi zhe bi sheng yi. ni ke yi chang shi qu shuo fu ke hu, ti xing ni de ke hu wei shi me yi kai shi hui xuan ze ni de chan pin, gei ta huan yi ge xin de chan pin bing shi ta yi hou bu yong wei liao jie jue zhe ge wen ti er fan nao. jing chang hui you guan yu yi qi sun huai de tou su, shi ji shang shi gu ke cao zuo you wu. dang ran, dang zhe zhong shi qing fa sheng shi, xu yao ji zhi de ying dui, bu yao rang gu ke jue de zi ji hen yu chun. ta men xu yao de shi yi xie zhi yin, er qie zhe bu xu yao shou qu e wai de fei yong. que bao yi qi neng zheng chang shi yong, ran hou rang ke hu shu xi cheng xu. wen ti jie jue le, ke hu gao xing le, bi mian le yi qi jin yi bu cuo wu shi yong. |
| Some people tell you that what a dissatisfied customer really wants is to have the opportunity to spend his money again. You may have to resort to this, a refund or perhaps some form of credit. However, this may lose a customer and will certainly lose that particular deal. Try a bit of persuasion, remind your customer why he chose your product in the first place, give him a new one and save him the trouble of making further decisions. It' s often the case that a complaint about faulty equipment really means the customer is doing something wrong. Of course, considerable tact is called for when this happens, don' t make them feel foolish. What they need is some guidance, and they should be provided without further cost. Make sure any damage done has been put right, and then set up the familiarization session. Problem solved. Customer happy, equipment saved from any more misuse. | |
| yǒu xiē rén gào sù nǐ duì nǐ fú wù huò zhě chǎn pǐn bù mǎn yì de kè hù, jiù shì xiǎng bǎ tā men de qián zài huā yī cì. nǐ xū yāo qiú zhù yú tuì kuǎn huò zhě yī xiē xíng shì de xìn dài. rán ér, zhè kě néng huì sǔn shī yí gè kè hù ér qiě jiāng huì sǔn shī zhè bǐ shēng yì. nǐ kě yǐ cháng shì qù shuō fú kè hù, tí xǐng nǐ de kè hù wèi shí me yī kāi shǐ huì xuǎn zé nǐ de chǎn pǐn, gěi tā huàn yí gè xīn de chǎn pǐn bìng shǐ tā yǐ hòu bù yòng wèi liǎo jiě jué zhè gè wèn tí ér fán nǎo. jīng cháng huì yǒu guān yú yí qì sǔn huài de tóu sù, shí jì shang shì gù kè cāo zuò yǒu wù. dāng rán, dāng zhè zhǒng shì qíng fā shēng shí, xū yào jī zhì de yìng duì, bú yào ràng gù kè jué de zì jǐ hěn yú chǔn. tā men xū yào de shì yī xiē zhǐ yǐn, ér qiě zhè bù xū yào shōu qǔ é wài de fèi yòng. què bǎo yí qì néng zhèng cháng shǐ yòng, rán hòu ràng kè hù shú xī chéng xù. wèn tí jiě jué le, kè hù gāo xìng le, bì miǎn le yí qì jìn yī bù cuò wù shǐ yòng. |
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